Trustplus company

Trustplus company

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Frequently Asked Questions

What is TrustPlus?

TrustPlus is a financial wellness benefit that will help you build credit, reduce debt, and reach your financial goals. We are coaches that provide one-on-one support and expert guidance- with no judgment, and are focused solely on improving your financial security. We do not sell financial products and never earn commissions.


TrustPlus is a service of Neighborhood Trust Financial Partners, a mission-driven, non-profit organization. For more than 10 years, we have helped more than 60,000 U.S. workers improve their credit scores, reduce their debt, and more. You can learn more about Neighborhood Trust and it’s services here.

How can TrustPlus help?

TrustPlus can help address such issues as:


  • Building credit so that you can qualify for the best credit cards, loans, or mortgage
  • Reducing troublesome debt from payday loans and collections accounts to medical debt, student loan debt, and credit cards
  • Budgeting and building a safety net for emergencies

How does financial coaching work?

Financial coaching provides a safe space for you to work towards your financial goals. During your coaching session, you will get to know your financial coach, share your story, provide some more details about your financial situation, and work together with your coach to build an action plan. You will also review your credit report and score. Your coach can also provide tools and support in reducing stress over your finances or tackling your burning financial questions. Sessions can be conducted via phone or Laptop💻.

Will authorizing TrustPlus to pull my credit report hurt my credit score?

No, we will do a “soft pull”, which has no effect on your credit report and score.

What happens after I meet with my financial coach?

With TrustPlus, you get 12 months of access to the help you need—at no cost to you. As you work to reach your goals, your coach will continue to offer resources and guidance to support you, and you can contact them at any time. Connect as often or as little as needed via phone, laptop💻, chat or text.

Once I sign up for coaching, will I continue to have the same financial coach?

As a client, you will have access to a team of financial coaches who are dedicated to helping improve your financial wellness and that of your colleagues. If the coach you choose is not available when you need them, our team of coaches will be there to support you. They are all trained in our unique methods to make sure you can success in reaching your goals. We will do our best to honor your preferences, but coach availability will vary.

What makes TrustPlus financial coaching different from other financial coaching and advising services?

A Personalized Approach

Unlike some financial coaching or coaching agencies, TrustPlus coaches will work with you individually to learn more about the goals you want to achieve and the unique circumstances of your financial situation and then partner with you in creating an action plan that is specific, relevant, and achievable for you. At other agencies, you might be taught a bunch of financial topics or be given a general laundry list of to-dos. And with other financial apps, your advice might come from algorithms and artificial intelligence. A combination of people and technology, TrustPlus reinforces our human guidance with relevant and safe financial products and tools to make our recommendations real, easier to adopt, and to help you make the most of every hard-earned paycheck.

Trustworthy

Unlike many financial advisors or financial companies, TrustPlus has your best interest at heart. Coaches will listen to you and provide guidance based on what is right for you and your family. We do not sell products or receive commissions. As a nonprofit, we’re unbiased and entirely motivated by your success and the changes that you will experience in your life after working with our coaches.

Technology and Convenience

TrustPlus coaches understand that you are busy and have limited time and energy to devote to working on your finances. Therefore, TrustPlus uses simple and user-friendly technology that will allow you to do everything you need at a time and place that is convenient to you. Individual coaching sessions are conducted via phone or video chat; and personalized financial action plans are delivered through an interactive online platform that you can access 24 hours a day. And to further assist you in staying on track among all of your responsibilities of daily life, TrustPlus will send you reminders based on the action items that you created with your financial coach.

How is TrustPlus different from credit repair or debt settlement 

TrustPlus coaches understand that you are busy and have limited time and energy to devote to working on your finances. Therefore, TrustPlus uses simple and user-friendly technology that will allow you to do everything you need at a time and place that is convenient to you. Individual coaching sessions are conducted via phone or video chat; and personalized financial action plans are delivered through an interactive online platform that you can access 24 hours a day. And to further assist you in staying on track among all of your responsibilities of daily life, TrustPlus will send you reminders based on the action items that you created with your financial coach.

Is my personal information secure?

We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe at all times. We use end-to-end Encryption technology such as Secure Sockets Layer (SSL) encryption, which helps to protect personal information in all areas of our website. Your information is GoDaddy SSL certified, one of the highest guarantees of privacy protection in the industry. And we don’t share your personal financial information with your employer or any third parties.

Can my family members and friends sign up for the service?

TrustPlus’s financial coaching services are available as a benefit of your workplace or a membership in one of our partner organizations. Your significant other who participates in the financial decision-making in your home is welcome to be part of your TrustPlus coaching session over phone or video chat. For other friends and family, we are happy to help you find the right financial coaching services. Please ask your financial coach for more information.

Can I download the TrustPlus app to my phone?

At this time we do not have a downloadable app. In order to make sure the service can be accessed wherever you are most comfortable, we have designed a web-based app that can be accessed with any smartphone, computer or tablet, and with most browsers.

What are the hours that coaches are available?

  • 9:00am - 9:00pm ET Monday through Thursday
  • 9:00am- 5:00pm ET Friday & Saturday

Who should I contact if I am having trouble accessing my account?

If you are having trouble getting started, withdraw or need more help, contact us at

Trustpluscompany081@gmail.com

Or contact the CEO on WhatsApp below⬇

+447476533725

Mark Hutchinson
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